Published refund policy for cancelled because of the pandemic tours
"Rossiyskaya Gazeta" published the government decree establishing rules for the refund of money for cancelled because of the pandemic tours.
It is noted that until September 22, the tour operator is obliged to notify the travel agent or the buyer directly about the possibility of postponing the trip. If the client agrees, he should offer a tour with the same services. By agreement of the parties can change the terms of the tour, or to move the date of travel.
"To replace the canceled tour, the company needs to offer tourists the same trip, tour or refund up to 31 December 2021," reads the resolution.
The government has indicated that by increasing the cost of the tour to pay for it is not necessary, and if you have made only part of the amount, the rest of the traveler pays on the basis of the original price.
If the tourist refuses the transfer, the tour operator is obliged to return the money not later than 31 December 2021, paying interest on the amount of unused tour for each calendar day of the filing of the statement of termination to the date of return. While disabled, the unemployed, people over 65 and those who are on sick leave more than two months, the money should be returned within 90 days of the filing of the application.
The accounting regulation prescribes rules under which you can return money for the cancelled reservation in Russian hotels or transfer placement. When you transfer a paid reservation is valid half a year from the date of the commencement of the original booking.