Hoteliers have discovered the secret as a free upgrade room category
Members of the British hotels said, as a free upgrade to a room category, reports the Express.
The managers said that, if it is possible and the hotel is not full, they try to give the best room to tourists. "It's not only pleasant but also allows you to get a loyal customer for the future", — said General Director of one of the hotels of the British County of Surrey Jake Andreu.
That is loyalty – the key to many preferences, say hoteliers. Sometimes tourists enough to check in to the hotel again to him for free were offered a superior room and told the General Manager of a country hotel in Dorset Ian Crichton.
Also employees are more willing to increase a service category, if the customer books the room of a certain type – on the ground floor or with access for the disabled.